Return Policy

1. Right of Withdrawal

As a customer of Pure TCG, you have the right to withdraw from the purchase agreement within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

2. Conditions for Returns

To exercise your right of withdrawal, the following conditions must be met:

2.1 Unopened Packaging: The product’s packaging must be unopened. We can only accept returns of products with the original packaging intact.

2.2 Undamaged Product: The product itself must be undamaged and in its original condition.

3. Notification of Return

3.1 Email Notification: To initiate the return process, please send an email to return@puretcg.com within the first 14 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return.

4. Return Address

4.1 Return Address: Ship the return to the following address:

Pure TCG

Flandrienlaan 40

9190 Stekene

Belgium

5. Return Shipping Costs

5.1 Responsibility: The customer is responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

6. Refund Process

6.1 Refund Timeframe: Upon receiving and inspecting the returned product, we will initiate a refund within 14 days.

6.2 Refund Method: The refund will be processed using the same payment method used for the original transaction, unless otherwise agreed.

7. Exceptions

7.1 Custom Orders and Sealed Products: Please note that custom orders and sealed products (e.g., booster packs, sealed boxes) cannot be returned if the seal is broken.

8. Contact Information

If you have any questions or concerns regarding our return policy, please contact us at return@puretcg.com.

Conclusion

We strive to make the return process as straightforward as possible while complying with European regulations. Thank you for choosing Pure TCG!